Safety Protocols : COVID-19 Update

 COVID-19 (June 15, 2020)

As BC begins to re-open, allowing restaurants and bars to return to full service at establishments, we at the Chateau Victoria are considering the safest and most efficient way to deliver service to you in our Vista 18 Restaurant + Lounge as well as Clive’s Classic Lounge. We feel the generous space on our 18th floor provides the best opportunity for you, our guests. With this in mind we began dinner and drink service operation on June 11, 2020 in Vista 18.  Clive’s cocktail service will begin on July 9,2020.  Specific days and hours will follow shortly

Your new normal for heading to Vista 18 for a night out is as follows:

For dinner service you must reserve on the Vista 18 website  For drinks in the Vista 18 lounge we recommend you call ahead of your visit by calling 250-382-9258 (please leave a voice message as this line is not answered outside of operating hours). At least one name and contact phone number must be provided per table.

You must be well to visit the hotel and its facilities. If you develop symptoms or are feeling unwell, we will graciously accept your reservation cancellation, even at the last minute.
Please check in at the lobby level.  You may be asked to wait in our lobby until it is time to proceed to our elevator for travel to the restaurant & bar.
Travel is limited to one table group per elevator.

Just some of the precautions we have taken to ensure the safety of our guests and employees:
*Tables are sanitized after each use and are not set with any tableware
*You will be provided a QR code to scan on your mobile device linking you directly to our menu. If you don’t have a device or prefer a single use menu, your server will happily provide one.
*The facility is routinely sanitized including elevators, touch points. Hand sanitizers will be available throughout the restaurant.
*Employees have been briefed and thoroughly trained working in the ‘new normal’
*All tables and chairs are a minimum of 6 feet from other tables/groups
*Payment terminals are sanitized before and after every use

Washrooms are located on either side of our elevators. Please maintain the 6 foot distancing rule as best as possible and follow hand wash procedures as posted in washrooms.

Payment note: To minimize the need for contact with the credit card terminal a 15% gratuity will be automatically added to your bill. If you wish to have this adjusted, please inform your server before the payment is processed.  In most cases, tap payment will minimize touch points. 

We truly appreciate taking the time to prepare yourself for your evening out and we look forward to welcoming you.  


Brenda Ollis

General Manager
Chateau Victoria Hotel & Suites